Experienced product designer · 13+ years in the field

I design products and services
that deliver results for businesses and improve people’s lives.

Over the past few years, my work has focused on complex systems, data-heavy workflows, and multi-stakeholder journeys.

Based in London · Available for work

01Password protectedSupervisors
& data
Contact centre operations · Monitoring · Alerts
Featured case studyFrom fragmented operational data to proactive action ↗
02Password protectedConversation
assessments
Quality review · Compliance · Coaching
Draft case studyMaking conversation quality visible at scale ↗
03Product growth:
Referral programme
SumUp · Research · Strategy
Product growth case studyTurning merchant insight into referral opportunities ↗

Multidisciplinary designer.
Focused on people.

With over 13 years of experience in design, I am a multidisciplinary professional specialising in UX and product design. I am passionate about solving complex problems and helping the companies I work with turn ideas into products that positively impact customers’ lives.

Languages

  • PortugueseNative
  • EnglishFluent
  • SpanishBasic

Additional information

Right to work | Borderless
I have the right to work in the UK and EU without employer sponsorship.

My work
experience

Senior Product Designer

Twilio · Full remote

Nov 2021 – Jun 2026 · 4 yrs 8 mos
Greater London, England, United Kingdom

At Twilio, I worked across Console, Flex, Flex Insights, Logs, Video, Conversations, Chat and AI initiatives, supported API service creation, and designed end-to-end experiences for Developers, Admin, Supervisors and Agents.

Product Design Specialist

SumUp · Full remote

Sep 2020 – Nov 2021 · 1 yr 3 mos
São Paulo, São Paulo, Brazil

Working in the Acquisition channel, applying a human-centred design process and qualitative and quantitative research to validate hypotheses and solutions.

Product Designer Specialist

EBANX · On site

Jun 2019 – Sep 2020 · 1 yr 4 mos
Greater Curitiba

EBANX is a software company specialising in payment-gateway software for small to enterprise-level businesses.

See more on LinkedIn ↗