Selected product design work
Case studies.
Explore how I turn research into clearer experiences and measurable outcomes.
01Password protectedSupervisors
& dataContact centre operations · Monitoring · Alerts
& dataContact centre operations · Monitoring · Alerts
Featured case studyFrom fragmented operational data to proactive action ↗
02Password protectedConversation
assessmentsQuality review · Compliance · Coaching
assessmentsQuality review · Compliance · Coaching
Draft case studyMaking conversation quality visible at scale ↗
03Product growth:
Referral programmeSumUp · Research · Strategy
Referral programmeSumUp · Research · Strategy
Product growth case studyTurning merchant insight into referral opportunities ↗